Privacy Information
Welcome to the website of our farm. Your privacy is of fundamental importance to us. This privacy policy describes in detail the methods of collection, use, storage and protection of personal data collected through our website.
1. Collection of Personal Data
Our website does not automatically collect personal data. Personal data is only collected when users voluntarily provide it through the following forms:
– Guided tour booking form: We collect the data necessary to manage the booking, such as name, email address, telephone number, date of the tour and number of participants.
– Contact form: We collect the data necessary to respond to your questions or requests, such as name, e-mail address and the message sent.
2. Purpose of Data Processing
The personal data provided will be used exclusively for the following purposes:
– Booking management: The data collected through the booking form will be used to confirm and manage the guided tours in our agritourism.
– Communications: Data collected through the contact form will be used to respond to your requests, provide information and support.
3. Legal Basis for Processing
The processing of your personal data is based on your express consent at the time of completing the forms on our website.
4. Data Storage
Personal data shall be retained for the time necessary to fulfil the purposes for which they were collected, i.e:
– Bookings: Until the end of the guided tour or the management of the booking.
– Contacts: Until complete processing of the application or as long as necessary for administrative purposes.
Subsequently, the data will be securely deleted.
5. Data Sharing
We do not share users’ personal data with third parties, except in the following cases:
– Legal obligations: When disclosure is required by law or by an order of the competent authorities.
– Service providers: In limited cases, we may share data with external service providers who support us in managing bookings or communications, subject to compliance with this privacy policy and appropriate safeguards on data protection.
6. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. Security measures include:
– Encryption: Use of encryption protocols for data transmission.
– Access controls: Limited access to data to authorised personnel only.
– Monitoring and review: Continuous monitoring of our security measures and updating them in line with evolving technologies and regulations.
7. Rights of Stakeholders
Users have the right to:
– Access: To request confirmation as to whether or not your personal data is being processed and, if so, to access the data.
– Rectify: Request the rectification of inaccurate or incomplete personal data.
– Delete: Request the deletion of your personal data, in the cases provided for by the regulations in force.
– Limit: Request the limitation of the processing of your personal data, in the cases provided for by the regulations in force.
– Object: object to the processing of your personal data, in the cases provided for by the regulations in force.
– Portability: Request data portability, where applicable.
To exercise these rights, you can contact us using the details provided in the contact section of our website.
8. Modifications to this Policy
We reserve the right to update this privacy policy at any time. Any modifications will be published on this page and, where necessary, notified by e-mail. The effective date of the amendments will be indicated at the beginning of the policy.
9. Contacts
For any questions or requests related to this privacy policy or to exercise your rights, you may contact us through:
– E-mail: info@almadetrevejos.com
– Postal address: Cmo. de Trevejos, 18 – 19, 38613 Vilaflor, Santa Cruz de Tenerife
Date of entry into force: 15/07/2024
Thank you for visiting our website and for the trust you have placed in us.
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This policy is drafted in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish legislation on personal data protection.